Refund policy
Last updated: September 7, 2026
At Golden Score, we want you to be confident in the gear you order. Many of our products are produced specifically for each order, so our return and exchange policy differs from that of a traditional retail store.
Please review sizing, colors, product descriptions, and shipping information carefully before placing your order.
Made-to-Order Products
Many Golden Score products are made to order. Because these items are produced specifically for your order, we generally cannot accept returns, exchanges, or issue refunds for:
- Ordering the wrong size
- Selecting the wrong color or product
- Change of mind or buyer's remorse
- Preference regarding fit when the correct size was supplied
- Incorrect or incomplete shipping information provided at checkout
We strongly recommend reviewing the size chart provided on each product page before ordering.
Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact Golden Score as soon as possible.
We recommend reporting these issues within 7 days of delivery, and all claims must be submitted within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the affected item and the problem
- A photo of the product label or size tag when applicable
- Photos of the packaging or packing slip when applicable
Once we review your claim, qualifying orders will generally be resolved with a replacement or refund at no additional cost to you.
You do not need to return a damaged or defective item unless Golden Score specifically instructs you to do so.
Size & Color Exchanges
Because many Golden Score products are made specifically for each order, we generally cannot offer exchanges when the correct size or color ordered was delivered.
If you receive a size or color different from what you ordered, this is considered a fulfillment error and we will make it right.
Please carefully review the sizing information on the product page before completing your purchase.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.
We will review the shipment and tracking information with our fulfillment and shipping partners. If the package is confirmed lost, we will work with you to provide an appropriate replacement or refund.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members or neighbors
- Verify the shipping address on your order
- Contact the shipping carrier when appropriate
Please contact Golden Score if you are still unable to locate the shipment. We will assist with reviewing the shipment, but a carrier marking an order as delivered does not automatically qualify the order for a refund or replacement.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may be required to resend the order.
Once an order has entered production or shipped, we cannot guarantee that the shipping address can be changed.
Order Cancellations & Changes
Because many Golden Score products enter production shortly after an order is placed, we cannot guarantee cancellations or changes after an order has been submitted.
If you need to change or cancel an order, contact us as soon as possible.
If production has not started, we will make every reasonable effort to accommodate the request. Once production has begun, the order may no longer be eligible for cancellation, modification, or refund.
Multiple Shipments
Golden Score products may be produced and shipped from multiple fulfillment and distribution locations.
Items from the same order may therefore arrive in separate packages and at different times. Receiving only part of an order does not necessarily mean that items are missing.
You may receive separate tracking information for each shipment.
Returns Without Prior Authorization
Please do not mail products back to the address shown on the shipping label unless Golden Score has specifically instructed you to do so.
Products may be fulfilled from different facilities, and the address on a package may not be the appropriate location for processing a return.
Unauthorized returns may not be eligible for a refund or replacement.
Contact Golden Score first so we can provide the appropriate instructions for your order.
Refunds
When a refund is approved, Golden Score will issue the refund to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your account after it has been processed.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect, or otherwise qualifying fulfillment error.
Final Sale & Special Products
Certain products may be designated as Final Sale and are not eligible for return or exchange unless they arrive damaged, defective, misprinted, or incorrect.
Personalized, customized, clearance, and other specially designated products may also be considered Final Sale.
Nothing in this policy limits any rights or remedies available to you under applicable law.
Need Help?
If something isn't right with your Golden Score order, contact us before attempting to return the product.
Please provide your order number, a description of the issue, and photos when applicable, and we'll work with you to determine the appropriate resolution.
Golden Score